At Herbal Vaporizers, we want you to be completely happy with your new dry herb vaporizer. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it, and unused
- Sealed with the manufacturer's seals intact and in its original packaging, including any manuals, accessories and warranty cards
- Accompanied by your receipt or proof of purchase
How to Start a Return
To start a return, please contact us at support@herbalvaporizers.co.uk. Returns will need to be sent to the following address:
MACKAY PROJECTS LTD
Office 1451, 3, Fitzroy Place
G3 7RH, Glasgow
United Kingdom
If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us at support@herbalvaporizers.co.uk with any questions about returning your dry herb or concentrate vaporizer.
Damages & Issues
Please inspect your order as soon as it arrives and contact us immediately if your item is defective or damaged, or if you've received the wrong product, so that we can evaluate the issue and make it right. Every device we sell — whether it's a Storz & Bickel, XMax or Yocan — is 100% genuine and backed by a full manufacturer warranty, so we'll always work quickly to resolve any fault.
Non-Returnable Items
Please get in touch if you have any questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get the vaporizer you want is to return the item you have and, once the return is accepted, make a separate purchase for the new device.
Refunds
We'll notify you once we've received and inspected your return to let you know whether your refund has been approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at support@herbalvaporizers.co.uk.