Refund policy

At The Herbal Vaporizer Store, we want you to be completely happy with your new dry herb vaporizer. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it, and unused
• Sealed with the manufacturer's seals intact and in its original packaging, including any manuals, accessories and warranty cards
• Accompanied by your receipt or proof of purchase

How to Start a Return

To start a return, please contact us at support@herbalvaporizers.co.uk before sending anything back. Once your return is accepted, please send it to:

Mackay Projects Ltd
Building B, 11 Fulbar Road
Paisley PA2 9AW
United Kingdom

Items sent back to us without first requesting a return will not be accepted.

Return postage

If you are returning an item because you have changed your mind or no longer need it, you are responsible for the cost of return postage. We recommend using a tracked service, as we cannot accept responsibility for returns lost in transit.

If your item is faulty, damaged or not as described, we will cover the cost of return postage. Please contact us first and we'll arrange this for you.

Refunds

Once your return arrives, we'll inspect it and process your refund to your original payment method. Items must be unused and in their original packaging, in a resaleable condition. Original outbound delivery charges are refunded at the standard delivery rate. Return postage costs are not refunded for change-of-mind returns.

You can always contact us at support@herbalvaporizers.co.uk with any questions about returning your dry herb or concentrate vaporizer.

Damages & Issues

Please inspect your order as soon as it arrives and contact us immediately if your item is defective or damaged, or if you've received the wrong product, so that we can evaluate the issue and make it right. Every device we sell — whether it's a Storz & Bickel, XMax or Yocan — is 100% genuine and backed by a full manufacturer warranty, so we'll always work quickly to resolve any fault.

Non-Returnable Items

Please get in touch if you have any questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the vaporizer you want is to return the item you have and, once the return is accepted, make a separate purchase for the new device.

Refunds

We'll notify you once we've received and inspected your return to let you know whether your refund has been approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at support@herbalvaporizers.co.uk.